Privacy Policy

01 Who we are

ViaEpic ("ViaEpic", "we", "us", or "our") is a creator-led growth studio that helps brands scale through creators and content. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, contact us, or work with us as a brand, creator, or partner.

By using our website or engaging our services, you agree to the practices described in this policy. If you do not agree, please do not use our website or share personal information with us.

02 Information we collect

Our website is a simple informational site. It has no login, no account system, and no forms that store your data on our servers. We collect information in the following ways:

Information you give us directly

• Contact details such as your name, email address, phone number, company or brand name, and job title when you email us or book a call.
• Business information about your brand, goals, budgets, campaigns, and products that you share so we can propose or deliver services.
• Creator information if you are a creator working with us, including your social media handles, audience metrics, content, rates, and payment details needed to run and pay for campaigns.
• Correspondence including the content of emails, messages, and calls you have with us.

Information collected automatically

• Technical data such as your IP address, browser type, device type, and pages viewed may be logged by our hosting provider as part of standard server logs.
• Fonts on this website are served by Google Fonts. When the page loads, your browser requests font files from Google, which may receive your IP address. See Google's privacy policy at policies.google.com/privacy.

We do not currently use analytics tools, advertising pixels, or tracking cookies on this website. If that changes, we will update this policy.

03 How we use your information

We use personal information to:

• Respond to your enquiries and schedule strategy calls.
• Prepare proposals, contracts, and campaign plans.
• Match brands with creators and manage partnerships, content, and campaigns.
• Process payments to creators and invoices to brands.
• Measure and report on campaign performance.
• Send service updates and, where you have agreed, occasional news about our work. You can opt out at any time.
• Comply with legal obligations and protect our rights.

Where required by law, we rely on your consent, the performance of a contract with you, or our legitimate business interests as the basis for processing.

04 How we share your information

We do not sell personal information. We share it only when needed to deliver our services:

• Brands and creators we introduce to each other as part of a partnership, limited to what is needed to run the campaign.
• Service providers such as email, cloud storage, scheduling, payment, and reporting tools that process data on our behalf.
• Social media platforms where campaign content is published, subject to their own terms and privacy policies.
• Legal and professional advisers, regulators, or authorities where required by law or to protect our rights.
• Business transfers, if ViaEpic is involved in a merger, acquisition, or sale of assets, in which case we will notify you of any change in ownership or use of your data.

05 Data retention

We keep personal information only for as long as needed for the purposes described above. Enquiries that do not lead to an engagement are typically deleted within 12 months. Records relating to contracts, campaigns, and payments are kept for as long as required by accounting, tax, and legal obligations, after which they are deleted or anonymised.

06 Security

We use reasonable technical and organisational measures to protect your information, including access controls and reputable third-party service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a breach affecting your data, we will notify you and any relevant authorities as required by law.

07 International transfers

ViaEpic operates from India and works with brands and creators around the world. Your information may be stored or processed in countries other than your own, including by the service providers we use. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.

08 Your rights

Depending on where you live, you may have rights under applicable data protection laws, such as India's Digital Personal Data Protection Act, the EU and UK GDPR, or similar laws. These may include the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Receive a copy of your data in a portable format.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email us using the details below. We may need to verify your identity before acting on your request.

09 Children's privacy

Our website and services are intended for businesses and adult creators. We do not knowingly collect personal information from anyone under 18. If you believe a minor has shared information with us, please contact us and we will delete it.

10 Third-party links

Our website may link to third-party websites, including the brands we have worked with and social media platforms. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

11 Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes will be communicated by email to active clients and partners where appropriate.

12 Contact us